Dr. Susan Frampton is President of Planetree International, a non-profit advocacy and membership organization working to implement person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications including 3 editions of Putting Patients First, contributed to opinion pieces in The Wall Street Journal, Forbes, and the Chicago Tribune, and served as lead author on the 2017 National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture. She speaks internationally on culture change and the patient experience, and was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.