Measuring our Quality of Care
Patient Satisfaction

91%

Patient Experience Indicators 2018
91%
Patient Satisfaction
97.9%
Patient Satisfaction with Pain Management
6.2‰
Patient Complaints
14‰
Patient Compliments
92%
ER Satisfaction
90%
Maternity Center of Excellence Satisfaction
Patient Safety Indicators 2018
0.33%
Surgical Site Infection (SSI)

Surgical Site Infections (SSIs) are infections that occur after an operation within 13 days (1 year prosthesis implants). At Bellevue, we collect data regarding SSIs to continuously monitor the outcomes of our surgical procedures. The international benchmark is 1.9% as per CDC

1.05‰
Medication Errors

We encourage our staff to report medication errors that occur on the units. We use this information to improve our internal process.

2.668‰
Patient Falls

At Bellevue, we monitor fall events which are reported by staff. This rate represents the total number of patient falls over total number of inpatient visits during 2018

Infection Control Indicators 2018
3.086‰
Catheter related Blood Stream Infections (CRBSI)
0%
Catheter related urinary tract infections (CRUTI)
2.03‰
Ventilator Associated Pneumonia (VAP)
Our Accreditations and Awards

A proof of applying international standards and best practice in healthcare.

Our Involvement in the Community

Every year, our community affairs team organizes a number of activities aimed at supporting patients & promoting health.