Bellevue Medical Center has proudly maintained its certification as a Person-Centered Care Hospital by the Planetree Organization, reflecting our continued commitment to person-centered excellence.
What is Planetree?
Planetree is a global, non-profit organization that partners with healthcare institutions to advance person-centered care. Through education, collaboration, and evidence-based standards, Planetree supports hospitals in creating healing environments where patients, families, and caregivers feel respected, involved, and supported.
What does this certification mean for Bellevue?
Maintaining Planetree Certification represents one of the highest international recognitions for excellence in person-centered care. Alongside our Joint Commission International (JCI) accreditation, this milestone reinforces Bellevue’s commitment to the highest standards of quality, safety, and compassionate care for patients and their families.
How does this benefit our patients and their loved ones?
At Bellevue, person-centered care is reflected in practices that place patients and families at the heart of every decision. These include:
- Involving patients and families in treatment, care planning, and decision-making
- Providing clear, timely information to support shared decision-making
- Offering patient-directed, flexible 24-hour visitation for family and friends
- Ensuring real-time access to healthcare information
- Including patients’ family members or care partners as part of the healthcare team
- Providing access to arts, entertainment, and integrative medicine programs
- Creating a healing environment with dedicated spaces for patients, families, visitors, and staff
- Promoting caring and compassionate interactions at every step
- Preparing patients for smooth transitions of care
- Delivering education in the patient’s preferred language and learning style, aligned with health literacy
- Assessing social determinants of health to tailor individualized care plans
- Personalizing each patient’s care experience
- Guiding patients in creating advance care plans that reflect their values, goals, and preferences for future medical care once they can no longer decide for themselves
- Partnering with patients to co-design services and programs
Caring for our healthcare teams
Planetree also emphasizes that person-centered care extends to our healthcare professionals and staff. Caring for our teams is a cornerstone of the program, recognizing that engaged, supported, and valued healthcare teams are essential to delivering exceptional care.
Guided by our mission, vision, and values, Bellevue Medical Center remains committed to sustaining these principles and continuously enhancing the experience of our patients, families, staff, and community.
