Measuring our Quality of Care
Ensuring that we provide quality care
across all services and from various perspectives
Patient Experience and Service Excellence Indicators 2024
88.8%
Patients that rate their overall experience at BMC as excellent
95%
Patients reporting receiving clear instructions on how to care for themselves at home
98%
Patients who would recommend their doctor at BMC to family and friends
Patient Safety Indicators 2024
100%
Timely reporting of critical laboratory test results
100%
Timely reporting of critical radiology test results
99%
Patients reporting actively participating in their treatment plans
*At Bellevue, we monitor fall events which are reported by staff. This rate represents the total number of patient falls over total number of inpatient admissions during 2024 compared to international rate of 2.5‰
0.57‰
Rate of patient falls
100%
Compliance with management of pressure injury
Hospital Efficiency 2024
1.3%
Readmission rate within 30 days to the hospital (benchmark 10%)
82%
Patients who wait less than 30 minutes to see their doctor
97%
Patients who schedule their clinic appointments within requested timeframe
