A New Healthcare Model
Under the Patronage of his Excellency the Minister of Public Health Dr. Jamil Jabak.
Bellevue Medical Center in partnership with the Syndicate of Hospitals in Lebanon, Planetree international and Joint Commission International Cordially invites you to attend a conference entitled:
The Person-Centered Care: A New Healthcare Model
September 27- 28, 2019
Place: The Parks New Biel, Furn El Chebek
Check out the Program (printable version) here.
Check out our Workshops Here.
Check out our Hospital Site Touring Here.
Pre-Registration Required: Fill this Form.
- Free Registration.
- Pre-registration is a must, a confirmation of attendance will be emailed to you prior to the conference. Due to the limited number of seats at the conference, we may apologize at the door from those who didn’t register in advance.
- Register by September 20, by filling this form.
For more information, contact us on :
- To convene local and national leaders about person-centered care approaches.
- To share best practices about patient experiences and identify ways to enhance patient experience within the healthcare.
- To promote the Person-Centered Care Model which showed evidence of improving both, the patient and staff experience within healthcare, leading to higher patient satisfaction rate, lower rates of readmission and lower costs of healthcare.
People who should attend this conference:
- Hospital Leaders: CEOs, VPs, etc.
- Nursing Directors and Managers
- Policy Makers
- Public Insurers
- Insurance Representatives
- Suppliers leaders
- Quality Directors and Managers
- Healthcare Managers and Supervisors
- Physicians and House Staff
- Registered Nurses
- Administrative Staff
- HR Managers and Staff
- Any person interested in quality improvement initiatives
Day 1: Friday, September 27, 2019
|8:00 am – 8:50 am||Registration and networking|
|Session 1: Putting Patients First|
|8:50 am – 9:00 am||Welcome Note||Mr. Nayef Maalouf, President and CEO Bellevue Medical Center|
|9:00 am – 9:30 am||The Brave New World of Patient Engagement||Dr. Susan B. Frampton, President of Planetree|
|9:30 am – 9:50 am||Role of Nurses Within the Health Care System: Year 2020||Dr. Myrna Doumit, President of Order of Nurses|
|9:50 am – 10:10 am||From Doctor-Centered Care to Person-Centered Care||Dr. Charaf Abou Charaf, President of Order of Physicians|
|10:10 am – 10:30 am||Q&A||Dr. Susan B. Frampton, Dr. Myrna Doumit, Dr. Charaf Abou Charaf|
|10:30 am – 11:00 am||Coffee Break|
|Opening Ceremony: The Person-Centered Care: A New Healthcare Model
Moderated by Dr. Nabil Kronfol, Founder of the Lebanese Healthcare Management Association
|11:00 am – 11:10 am||Official Welcome Note||Dr. Ghassan Maalouf, Vice President of Medical Affairs at Bellevue Medical Center|
|11:10am – 11:30 am||Universal Healthcare Coverage and People-Centered Care||Dr. Walid Ammar, Director General of the Ministry of Public Health|
|11:30am – 11:50 am||Humanization of Hospitals: Challenges and Opportunities||Mr. Suleiman Haroun, President of Syndicate of Hospitals|
|11:50am – 12:00 am||A Word from the Minister of Public Health||Dr. Jamil Jabak, Minister|
|12:00pm – 1:00 pm||Round Table|
|1:00 pm – 2:00 pm||Lunch Break|
|Session 2: Reforming the Healthcare through Person-Centered Care
Moderated by Mrs. Karin Jay, Senior Vice-President of Planetree International – Global Services
|2:00 pm – 2:30 pm||Why Change is Hard and What you Can Do to Make it Easier||Mrs. Paula Wilson, President and CEO of Joint Commission Resources and JCI|
|2:30 pm – 3:00 pm||Planetree Model of Person-Centered Care: History and Current Practices Around the World||Dr. Susan B. Frampton, President of Planetree|
|3:00 pm – 3:20 pm||Shifting from Volume-Based to Value-Based Care: Policy and Practice Implications||Dr. Fadi El-Jardali, Chair of Health Management and policy department and founder and director of the knowledge to policy (K2P) center|
|3:20 pm – 3:30 pm||Q&A|
|3:30 pm – 4:00 pm||Coffee Break|
|Session 3: New Approaches to Improve the Patient Experience
Moderated by Dr. Dia Hassan, Planetree Faculty Advisor
|4:00 pm – 4:20 pm||Empathy in the Digital Age||Dr. Ghassan Hamadeh, Chief of Medical Information Technology at AUBMC|
|4:20 pm – 4:40 pm||Patient-Centric Primary Care: Support of WHO Towards Universal Health Coverage||Dr. Alissar Rady, Senior National Professional Officer at the World Health Organization|
|4:40 pm – 5:00 pm||It’s Rounding Time!
Bellevue Medical Center Case Study: Building a Person-Centered Care Culture through Executive Rounding
|Mrs. Rémie Maalouf, Executive Manager and Person-Centered Care Coordinator at Bellevue Medical Center|
|5:00 pm – 5:10 pm||Q&A|
Day 2: Saturday, September 28, 2019
|Session 1: Partnering with Patients & their Families
Moderated by Dr. Nuhad Dumit, Ex-President of Order of Nurses
|8:30 am – 9:00 am||Almoosa Specialist Hospital Patient Experience Journey||Mr. Malek Al Moosa, CEO, Almoosa Specialist Hospital, KSA|
|9:00 am – 9:20 am||Bedside Shift Report a Best Practices for Person-Centered Care: From Planning to Measurement||Mrs. Najwa Al Shaar, Director of Nursing, Bellevue Medical Center|
|9:20 am – 9:40 am||Palliative Care for Better Care||Dr. Karim Farah, Consultant Physician at Balsam– The Lebanese Center for Palliative Care|
|9:40 am – 10:00 am||Our Voice Matters||Patient Representative|
|10:00 am – 10:10 am||Q&A|
|10:10 am – 10:40 am||Coffee Break|
|Session 2: Caring for the Caregiver
Moderated by Dr. Gladys Mouro, Executive Nursing and Hospital Consultant
|10:40 am – 11:10 am||It’s a Win-Win: Caring for Caregivers Improves Patient Care and Employee Engagement||Mrs. Karin Jay, Senior Vice-President of Planetree International- Global Services|
|11:10am – 11:30 am||Building Positive Teams||Dr. Yolla Zaitoun Masri, Director of Human Resources at Ain Wazein Medical Village|
|11:30am – 11:50 am||Recognition Ceremony|
|11:50am – 12:00 pm||Q&A|
|Session 3: Measuring the Person Experience
Moderated by Dr. Mounir Hajjar, Associate Medical Director for Operations at Bellevue Medical Center
|12:00 pm – 12:20 pm||Impact of Patient Experience Data on Health Systems||Dr. Rola Hammoud, President of Lebanese Society for Quality and Safety in Healthcare|
|12:20 pm – 12:50 pm||Impact of Person-Centered Care Certification on a Nationally and Internationally Accredited Facility and its Services||Dr. Zuber Mujeeb Shaikh, Director of Corporate Quality Improvement at Dr. Sulaiman Al Habib Medical Group
Dr. Mohammad Abdallah Baytieh, Quality Manager at Dr. Sulaiman Al Habib Medical Group
|12:50 pm – 1:00 pm||Q&A|
|1:00 pm – 1:10 pm||Closure of the Conference|
Call for posters:
All healthcare professionals working in hospitals are invited to submit a poster for presentation in the Person-Centered Care Conference that will take place at Bellevue Medical Center on Sept. 27 and 28, 2019. We welcome posters that share improvement strategies in partnership with the patient / family members / employees / the community and any work done to advance person-centered care.
For more information, please click here or contact us on :
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