The Person-Centered Care: A New Healthcare Model
The Person-Centered Care

A New Healthcare Model

The Person-Centered Care: A New Healthcare Model

Check out the Program (printable version) here.

Under the patronage of the Minister of Public Health, represented by the Director General of the Ministry, Dr. Walid Ammar, and in collaboration with the Syndicate of Hospitals in Lebanon, Planetree International and Joint Commission International, Bellevue Medical Center held its first national conference on person-centered care. Titled “The Person-Centered Care: A New Healthcare Model”, the conference took place on September 27th and 28th and brought together a slew of national and international healthcare leaders and professionals.

The opening session of the conference was attended by the Director General of the Ministry of Public Health, Dr. Walid Ammar, the President of the Syndicate of Private Hospitals, Mr. Suleiman Haroun, a representative from the Lebanese Order of Physicians, Dr. Wassim Bitar, and the President of the Order of Nurses, Dr. Myrna Doumit. Additionally, the presence of a number of experts from across the globe was noted, including the President of Planetree International, Dr. Susan Frampton, the President and CEO of Joint Commission International (JCI), Mrs. Paula Wilson, and the CEO and Board Member of Saudi Arabia’s Almoosa Specialist Hospital, Mr. Malik Abdul Aziz Al-Mousa, along with a large crowd of doctors, nurses, specialists and representatives from medical sectors on an local and international scale.

The conference included discussions led by healthcare specialists with the aim to strengthen the model of person-centered care and fully convey its power and importance. The significant improvement the model holds over the general experience of both the patients and the staff in healthcare institutions was highlighted, further expanding on its effects and contributions and the role it plays in achieving higher patient satisfaction and lower readmission rates and healthcare costs.

Dr. Ghassan Maalouf, Vice President of Medical Affairs at Bellevue Medical Center and President of the Scientific Committee of the conference, welcomed the attendees in the opening ceremony and expressed his honor to be at the event, “uniting our efforts in order to provide better conditions for our patients in Lebanon”. He thanked “the Ministry of Public Health, Syndicate of Hospitals in Lebanon, and all hospitals and other partners for their continuous support in promoting the person-centered care model and its application in healthcare centers.” He also shared Bellevue Medical Center’s philosophy, adding that “Bellevue applies international standards that provide patients with high-quality care, love and compassion. Bellevue looks at the patient as a whole, body, mind and soul. Our hospital has received the Gold certification from Planetree International. This approach to care has been very successful, and we hope to see it applied at a national level. ”For his part, Dr. Walid Ammar, Director General of the Ministry of Public Health, addressed the subject of universal coverage of healthcare and people-centered care and gave a technical presentation on the work strategy in the Ministry of Health.The President of the Syndicate of Private Hospitals, Eng. Suleiman Haroun, spoke about the humanization of hospitals and the challenges and opportunities they face, noting that human communication has declined due to difficult working conditions and the increasing number of patients. He talked about the need to restore this communication, pointing out that this matter has several sources, from the ministries concerned and the departments of hospitals that have the duty to spread awareness in the community and among members of the medical body, to the family, which is primarily responsible for giving patients the attention that they need. Haroun said that the Syndicate of Private Hospitals is preparing workshops focusing on the issue of comprehensive human care, in order to restore the human spirit to work in hospitals, which proved to be dynamic and positive in coping with changing circumstances.The opening ceremony concluded with a discussion that united speakers alongside members from the media, moderated by Dr. Nabil Kronfol, Founder of the Lebanese HealthCare Management Association.Dr. Susan Frampton expressed her gratitude and thanked Bellevue Medical Center for organizing this event, congratulating the hospital on an exemplary leadership that was further illustrated throughout the conference by the their efforts to embrace the model and expand on the importance of excellent person-centered care.

Already accredited by the JCI, Bellevue Medical Center was awarded the Planetree International Gold certification in 2017 for its outstanding standards of care. Since its establishment 40 years ago, global non-profit organization Planetree has continued to reward efforts aimed at making healthcare centered on the patient’s needs first and foremost.

Bellevue Medical Center is one of 85 global healthcare institutions that have been awarded the Gold Certification for Excellence in patient-centered care since the program was launched in 2007. It is the first hospital in Lebanon to earn the acclaim and only the second in the Middle East and North Africa.

Day 1: Friday, September 27, 2019
8:00 am – 8:50 am Registration and networking
Session 1: Putting Patients First

Moderated by Mrs. Rita Rahbany, Director of Syndicate of Hospitals, and Mrs. Rita Freiha, Coordinator of the Hospitals Accreditation Project at the Ministry of Public Health

8:50 am – 9:00 am Welcome Note Mr. Nayef Maalouf, President and CEO Bellevue Medical Center
9:00 am – 9:30 am The Brave New World of Patient Engagement Dr. Susan B. Frampton, President of Planetree
9:30 am – 9:50 am Role of Nurses Within the Health Care System: Year 2020 Dr. Myrna Doumit, President of Order of Nurses
9:50 am – 10:10 am From Doctor-Centered Care to Person-Centered Care Dr. Charaf Abou Charaf, President of Order of Physicians
10:10 am – 10:30 am Q&A Dr. Susan B. Frampton, Dr. Myrna Doumit, Dr. Charaf Abou Charaf
10:30 am – 11:00 am Coffee Break
Opening Ceremony: The Person-Centered Care: A New Healthcare Model

Moderated by Dr. Nabil Kronfol, Founder of the Lebanese Healthcare Management Association

11:00 am – 11:10 am Official Welcome Note Dr. Ghassan Maalouf, Vice President of Medical Affairs at Bellevue Medical Center
11:10am – 11:30 am Universal Healthcare Coverage and People-Centered Care Dr. Walid Ammar, Director General of the Ministry of Public Health
11:30am – 11:50 am Humanization of Hospitals: Challenges and Opportunities Mr. Suleiman Haroun, President of Syndicate of Hospitals
11:50am – 12:00 am A Word from the Minister of Public Health Dr. Jamil Jabak, Minister
12:00pm – 1:00 pm Round Table
1:00 pm – 2:00 pm Lunch Break
Session 2: Reforming the Healthcare through Person-Centered Care

Moderated by Mrs. Karin Jay, Senior Vice-President of Planetree International – Global Services

2:00 pm – 2:30 pm Why Change is Hard and What you Can Do to Make it Easier Mrs. Paula Wilson, President and CEO of Joint Commission Resources and JCI
2:30 pm – 3:00 pm Planetree Model of Person-Centered Care: History and Current Practices Around the World Dr. Susan B. Frampton, President of Planetree
3:00 pm – 3:20 pm Shifting from Volume-Based to Value-Based Care: Policy and Practice Implications Dr. Fadi El-Jardali, Chair of Health Management and policy department and founder and director of the knowledge to policy (K2P) center
3:20 pm – 3:30 pm Q&A
3:30 pm – 4:00 pm Coffee Break
Session 3: New Approaches to Improve the Patient Experience

Moderated by Dr. Dia Hassan, Planetree Faculty Advisor

4:00 pm – 4:20 pm Empathy in the Digital Age Dr. Ghassan Hamadeh, Chief of Medical Information Technology at AUBMC
4:20 pm – 4:40 pm Patient-Centric Primary Care: Support of WHO Towards Universal Health Coverage Dr. Alissar Rady, Senior National Professional Officer at the World Health Organization
4:40 pm – 5:00 pm It’s Rounding Time!
Bellevue Medical Center Case Study: Building a Person-Centered Care Culture through Executive Rounding
Mrs. Rémie Maalouf, Executive Manager and Person-Centered Care Coordinator at Bellevue Medical Center
5:00 pm – 5:10 pm Q&A


Day 2: Saturday, September 28, 2019
Session 1: Partnering with Patients & their Families

Moderated by Dr. Nuhad Dumit, Ex-President of Order of Nurses

8:30 am – 9:00 am Almoosa Specialist Hospital Patient Experience Journey Mr. Malek Al Moosa, CEO, Almoosa Specialist Hospital, KSA
9:00 am – 9:20 am Bedside Shift Report a Best Practices for Person-Centered Care: From Planning to Measurement Mrs. Najwa Al Shaar, Director of Nursing, Bellevue Medical Center
9:20 am – 9:40 am Palliative Care for Better Care Dr. Karim Farah, Consultant Physician at Balsam– The Lebanese Center for Palliative Care
9:40 am – 10:00 am Our Voice Matters Patient Representative
10:00 am – 10:10 am Q&A
10:10 am – 10:40 am Coffee Break
Session 2: Caring for the Caregiver

Moderated by Dr. Gladys Mouro, Executive Nursing and Hospital Consultant

10:40 am – 11:10 am It’s a Win-Win: Caring for Caregivers Improves Patient Care and Employee Engagement  Mrs. Karin Jay, Senior Vice-President of Planetree International- Global Services
11:10am – 11:30 am Building Positive Teams Dr. Yolla Zaitoun Masri, Director of Human Resources at Ain Wazein Medical Village
11:30am – 11:50 am Recognition Ceremony
11:50am – 12:00 pm Q&A
Session 3: Measuring the Person Experience

Moderated by Dr. Mounir Hajjar, Associate Medical Director for Operations at Bellevue Medical Center

12:00 pm – 12:20 pm Impact of Patient Experience Data on Health Systems Dr. Rola Hammoud, President of Lebanese Society for Quality and Safety in Healthcare
12:20 pm – 12:50 pm Impact of Person-Centered Care Certification on a Nationally and Internationally Accredited Facility and its Services Dr. Zuber Mujeeb Shaikh, Director of Corporate Quality Improvement at Dr. Sulaiman Al Habib Medical Group

Dr. Mohammad Abdallah Baytieh, Quality Manager at Dr. Sulaiman Al Habib Medical Group

12:50 pm – 1:00 pm Q&A
1:00 pm – 1:10 pm Closure of the Conference


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