The Person-Centered Care: A New Healthcare Model
The Person-Centered Care

A New Healthcare Model

Under the Patronage of his Excellency the Minister of Public Health Dr. Jamil Jabak.

Bellevue Medical Center in partnership with the Syndicate of Hospitals in Lebanon, Planetree international and Joint Commission International Cordially invites you to attend a conference entitled:

The Person-Centered Care: A New Healthcare Model

September 27- 28, 2019

Place: The Parks New Biel, Furn El Chebek

CME Credits.

Check out the Program (printable version) here.

Check out our Workshops Here.

Check out our Hospital Site Touring Here.

Pre-Registration Required: Fill this Form.

  • Free Registration.
  • Pre-registration is a must, a confirmation of attendance will be emailed to you prior to the conference. Due to the limited number of seats at the conference, we may apologize at the door from those who didn’t register in advance. 
  • Register by September 20, by filling this form.

For more information, contact us on :


  • To convene local and national leaders about person-centered care approaches.
  • To share best practices about patient experiences and identify ways to enhance patient experience within the healthcare.
  • To promote the Person-Centered Care Model which showed evidence of improving both, the patient and staff experience within healthcare, leading to higher patient satisfaction rate, lower rates of readmission and lower costs of healthcare.

People who should attend this conference:

    • Hospital Leaders: CEOs, VPs, etc.
    • Nursing Directors and Managers
    • Policy Makers
    • Public Insurers
    • Insurance Representatives
    • Suppliers leaders
    • Quality Directors and Managers
    • Healthcare Managers and Supervisors
    • Physicians and House Staff
    • Registered Nurses
    • Administrative Staff
    • HR Managers and Staff
    • Any person interested in quality improvement initiatives


Day 1: Friday, September 27, 2019
8:00 am – 8:50 am Registration and networking
Session 1: Putting Patients First

Moderated by Mrs. Rita Rahbany, Director of Syndicate of Hospitals, and Mrs. Rita Freiha, Coordinator of the Hospitals Accreditation Project at the Ministry of Public Health

8:50 am – 9:00 am Welcome Note Mr. Nayef Maalouf, President and CEO Bellevue Medical Center
9:00 am – 9:30 am The Brave New World of Patient Engagement Dr. Susan B. Frampton, President of Planetree
9:30 am – 9:50 am Role of Nurses Within the Health Care System: Year 2020 Dr. Myrna Doumit, President of Order of Nurses
9:50 am – 10:10 am From Doctor-Centered Care to Person-Centered Care Dr. Charaf Abou Charaf, President of Order of Physicians
10:10 am – 10:30 am Q&A Dr. Susan B. Frampton, Dr. Myrna Doumit, Dr. Charaf Abou Charaf
10:30 am – 11:00 am Coffee Break
Opening Ceremony: The Person-Centered Care: A New Healthcare Model

Moderated by Dr. Nabil Kronfol, Founder of the Lebanese Healthcare Management Association

11:00 am – 11:10 am Official Welcome Note Dr. Ghassan Maalouf, Vice President of Medical Affairs at Bellevue Medical Center
11:10am – 11:30 am Universal Healthcare Coverage and People-Centered Care Dr. Walid Ammar, Director General of the Ministry of Public Health
11:30am – 11:50 am Humanization of Hospitals: Challenges and Opportunities Mr. Suleiman Haroun, President of Syndicate of Hospitals
11:50am – 12:00 am A Word from the Minister of Public Health Dr. Jamil Jabak, Minister
12:00pm – 1:00 pm Round Table
1:00 pm – 2:00 pm Lunch Break
Session 2: Reforming the Healthcare through Person-Centered Care

Moderated by Mrs. Karin Jay, Senior Vice-President of Planetree International – Global Services

2:00 pm – 2:30 pm Why Change is Hard and What you Can Do to Make it Easier Mrs. Paula Wilson, President and CEO of Joint Commission Resources and JCI
2:30 pm – 3:00 pm Planetree Model of Person-Centered Care: History and Current Practices Around the World Dr. Susan B. Frampton, President of Planetree
3:00 pm – 3:20 pm Shifting from Volume-Based to Value-Based Care: Policy and Practice Implications Dr. Fadi El-Jardali, Chair of Health Management and policy department and founder and director of the knowledge to policy (K2P) center
3:20 pm – 3:30 pm Q&A
3:30 pm – 4:00 pm Coffee Break
Session 3: New Approaches to Improve the Patient Experience

Moderated by Dr. Dia Hassan, Planetree Faculty Advisor

4:00 pm – 4:20 pm Empathy in the Digital Age Dr. Ghassan Hamadeh, Chief of Medical Information Technology at AUBMC
4:20 pm – 4:40 pm Patient-Centric Primary Care: Support of WHO Towards Universal Health Coverage Dr. Alissar Rady, Senior National Professional Officer at the World Health Organization
4:40 pm – 5:00 pm It’s Rounding Time!
Bellevue Medical Center Case Study: Building a Person-Centered Care Culture through Executive Rounding
Mrs. Rémie Maalouf, Executive Manager and Person-Centered Care Coordinator at Bellevue Medical Center
5:00 pm – 5:10 pm Q&A


Day 2: Saturday, September 28, 2019
Session 1: Partnering with Patients & their Families

Moderated by Dr. Nuhad Dumit, Ex-President of Order of Nurses

8:30 am – 9:00 am Almoosa Specialist Hospital Patient Experience Journey Mr. Malek Al Moosa, CEO, Almoosa Specialist Hospital, KSA
9:00 am – 9:20 am Bedside Shift Report a Best Practices for Person-Centered Care: From Planning to Measurement Mrs. Najwa Al Shaar, Director of Nursing, Bellevue Medical Center
9:20 am – 9:40 am Palliative Care for Better Care Dr. Karim Farah, Consultant Physician at Balsam– The Lebanese Center for Palliative Care
9:40 am – 10:00 am Our Voice Matters Patient Representative
10:00 am – 10:10 am Q&A
10:10 am – 10:40 am Coffee Break
Session 2: Caring for the Caregiver

Moderated by Dr. Gladys Mouro, Executive Nursing and Hospital Consultant

10:40 am – 11:10 am It’s a Win-Win: Caring for Caregivers Improves Patient Care and Employee Engagement  Mrs. Karin Jay, Senior Vice-President of Planetree International- Global Services
11:10am – 11:30 am Building Positive Teams Dr. Yolla Zaitoun Masri, Director of Human Resources at Ain Wazein Medical Village
11:30am – 11:50 am Recognition Ceremony
11:50am – 12:00 pm Q&A
Session 3: Measuring the Person Experience

Moderated by Dr. Mounir Hajjar, Associate Medical Director for Operations at Bellevue Medical Center

12:00 pm – 12:20 pm Impact of Patient Experience Data on Health Systems Dr. Rola Hammoud, President of Lebanese Society for Quality and Safety in Healthcare
12:20 pm – 12:50 pm Impact of Person-Centered Care Certification on a Nationally and Internationally Accredited Facility and its Services Dr. Zuber Mujeeb Shaikh, Director of Corporate Quality Improvement at Dr. Sulaiman Al Habib Medical Group

Dr. Mohammad Abdallah Baytieh, Quality Manager at Dr. Sulaiman Al Habib Medical Group

12:50 pm – 1:00 pm Q&A
1:00 pm – 1:10 pm Closure of the Conference


Call for posters:

All healthcare professionals working in hospitals are invited to submit a poster for presentation in the Person-Centered Care Conference that will take place at Bellevue Medical Center on Sept. 27 and 28, 2019. We welcome posters that share improvement strategies in partnership with the patient / family members / employees / the community and any work done to advance person-centered care.

For more information, please click here or contact us on :

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Medical Conferences

View a list of all of our previous and upcoming Medical Conferences.

International Patients

The International Patient Office at Bellevue consists of a multidisciplinary team of dedicated professionals who ensure that you receive the best medical care possible.